Privacy policy

Silk Road Fulfillment provides fulfillment and shipping services for e-commerce brands. This policy explains how we handle personal data in our client portal, our Shopify app and on our parcel tracking pages. Questions: support@silkroadfulfill.com.

Account details: your name, email address, company name and password (stored only in encrypted, hashed form). If you sign in with Google, we receive your name and email address from Google. We do not receive your Google password or any other Google data.

Onboarding details: if you apply to become a client, the contact, company (legal name, VAT and registration number, address) and store information you enter.

Order and shipping data: for clients who connect a store, the order and recipient details needed to ship and track parcels.

Security data: sign-in attempts and the IP address they came from, kept for up to 24 hours to protect accounts against password guessing.

When a store installs the Silk Road Fulfillment app, we can only read the orders the store assigns to Silk Road for shipping. For each of those orders we receive the recipient's name, shipping address, phone number and email address, and the items to ship. We do not access the store's products, other orders, customer lists or payment information.

The shipping address, phone number and email address are passed to our delivery partners to deliver the parcel and are not stored by us. We keep the recipient's name and country, the items and the order value, so the store can see its shipments in the client portal and so we can invoice it.

When Shopify tells us a customer asked to be erased, we remove that customer's name and items from our records. When a store uninstalls the app, its access is revoked immediately and its customer details are removed 48 hours later. Public tracking pages show only the parcel's progress, never the recipient's name or address.

To create and secure your account, review applications, provide fulfillment and tracking services, invoice our clients, and contact you about your account. We do not sell personal data or use it for advertising.

The portal runs on Cloudflare (hosting and database). Parcels are carried by our logistics and delivery partners, who receive the shipping details needed to deliver them. Google processes sign-in when you choose “Continue with Google”.

Account and onboarding data for as long as your account exists; invoicing records as long as accounting law requires. You can ask us to delete your account at any time.

You can ask for a copy of your data, have it corrected or deleted, or object to how we use it, by emailing support@silkroadfulfill.com. If you are in the EU/EEA you may also complain to your data protection authority.